Centralized requests
Requests, incidents, messages and files recorded in a single timeline.
Valiant Support
Support organized around your operation.
An exclusive environment to open requests, track deadlines, share evidence and keep the complete service history in one place.
Access client portal Valiant grants access to the authorized users of each client.Everything support needs to make visible
Visible SLAs
Priority, first response, resolution and alerts calculated according to contract.
Exclusive context
Each company sees only its own users, services, contracts and support data.
Continuous triage
Darius organizes the request, consults approved guidance and routes it to the right team.
From intake to closure, without losing context.
Each request keeps public messages, internal notes, owners, status changes, attachments and SLA events. Full management remains in Valiant's administration panel.
- 01Intake and triage
- 02Team assignment
- 03Priority escalation
- 04Auditable history
Segurança
Client-isolated access
User identity and company membership are validated on the server before every read or change.